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Returns replacements complaints

RETURNS
Customers can return items purchased in the shop within 14 days of receiving them, as described in the Polish Act of 2 March 2000 on protection of certain consumer rights and liability for damage caused by dangerous products (Polish Official Journal No. 22, item 271, as amended).
We cannot accept pay&pick-up or e-parcels. Send the item using the parcel service of Poczta Polska.
Packaging and transport should match the properties of the returned item. The items should be packed and secured appropriately (and the box wrapped in paper before sticking adhesive tape).
The return procedure applies to items without any visible signs of use other than standard handling (as needed to check the product).
The return will be rejected unless the above instructions are followed.
Costs of return shipping is on the Buyer.
The returning package should include the original receipt and a return notice form.

REPLACEMENT
You have 10 days to request replacement of an item (and fill in/send a replacement notice form). The item should be shipped back within 14 days of receiving it. Afterwards a replacement request will be rejected (in the case of a received product that is not as ordered, it is the complaint procedure that will apply!).
We cannot accept pay&pick-up or e-parcels. Send the item using the parcel service of Poczta Polska.
Packaging and transport should match the properties of the returned item.
The items should be packed and secured appropriately (and the box wrapped in paper before sticking adhesive tape).
The replacement procedure applies to items without any visible signs of use other than standard handling (as needed to check the product).
The replacement will be rejected unless the above instructions are followed.
The consumer pays the costs of replacement unless it was caused by an error or a defect.

COMPLAINTS
We cannot accept pay&pick-up or e-parcels. Send the item using the parcel service of Poczta Polska.
Packaging and transport should correspond to the properties of the returned item (appropriately packed and secured).
In the case of a reasonable complaint, the item will be repaired or replaced with other completely functional item.
Transaction costs will be returned via bank transfer or, if a DotPay payment, to the bank account used to make the initial payment. Otherwise costs will be returned to the account number specified in the return notice/report.
Complaints are processed within 14 days.
Complaints about an item looking differently, if caused by different settings of the customer’s display, such as colours and shades, will not be accepted.
The shop is not liable for an item that does not conform to the order, if the buyer knew about it or, in a reasonable opinion, should have known about it.

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